• What about security and confidentiality?

    We are partnered with ChartNet Technologies™, a medical transcription application service provider (TASP) that has been adapted for our legal transcription needs. Typists work within the ChartNet™ host system, which routes your work to our typists through the Internet with 128-bit encryption. The typists then transcribe jobs utilizing our word processing software and then save and return them to the ChartNet™ server for review, delivery, and archiving. With ChartNet™, your voice and document files are never stored on the typist's home computer or laptop. Additionally, subscribers to our E-Typist PLUS Virtual Paralegal Service benefit from our Vault Security (powered by Google) to manage, retain, search, and export your organization’s email and on-the-record chats.
  • How do you send my transcribed documents back to me?

    We will email them to you, but if you prefer, you can access them from our secure Web Portal, where they are stored for six months. Backup copies of your emailed documents are also stored on the web portal.
  • How much does it cost?

    Pricing is listed on our pricing page.
  • I haven't registered yet, but I have an emergency. How can I expedite it?

    Need it yesterday? Bypass registration and get started right away.  Click the Send Us A File tab.  Upload your voice file, fill in your contact information, and send your file directly to our secure server. We will contact you promptly to discuss turnaround time and billing options, and then route your job to a qualified transcriptionist. You may be asked to provide a credit card for payment.
  • Can I use my smartphone to send you dictation?

    Yes. Dictate directly into your smartphone, using the Dictamus app, then save or transfer (FTP) your dictation to our server when you are ready to have it transcribed. Dictamus is available at the App Store. It records up to 90 minutes of dictation and has all the recording features of a good voice recorder.
  • Can I use the toll free number to dictate from my cell phone?

    You can dictate from any cell phone, home, or office phone. And of course, as with any cell phone call, be sure to call from an area with a good connection so your call does not "cut out" or get dropped!
  • My digital voice recorder lets me send voice files directly to an FTP site. Do you offer this option?

    Yes. Our Voice Reader software can transfer your files directly from your handheld recorder or docking station to our work queue. Send an email to admin@e-typist.com to have this feature installed.
  • Can I just email my audio files to you?

    Yes. We will then upload them to the server for you.
  • Do you store backups of files I record using the telephone dictation option?

    These files are kept in our system for at least six months in the Web Portal before being deleted.
  • Can I send you forms I have created along with my digital files?

    Yes. Email us your forms with boilerplate language, and we will fill in the blanks to create a final draft document.
  • Can you store my templates for use when I request them?

    Yes. We will create templates in your E-Typist client site when requested. Email these to admin@e-typist.com. Once added to your client site, you can instruct the typist at the beginning of your dictation which template to use. To change your templates at any time, email us the updates and we will make the changes. E-Typist PLUS Virtual Paralegal Service subscribers can open new matters in our secure cloud: Store your letterhead template. Create a library of forms you utilize in your practice. Draft correspondence and pleadings suitable for realtime editing. Proofread and edit in realtime. Prepare client billing. Prepare and manage spreadsheets.
  • Can you type my letters onto my firm's letterhead?

    Yes. Send us your letterhead template and we will use it whenever your dictation instructs us to do so. You can add your signature block to your template, too. The word count in your letterhead template will be added to the total word count of your document for billing purposes. E-Typist PLUS Virtual Paralegal Service subscribers can access new, advanced features in our secure cloud, such as: Store your letterhead template. Create a library of forms you utilize in your practice. Draft correspondence and pleadings suitable for realtime editing. Proofread and edit in realtime. Prepare client billing. Prepare and manage spreadsheets.
  • Where do you outsource your transcription services?

    All of our transcription work is done in the United States by typists with law office experience and who are qualified in legal transcription, which ensures a quality product for our clients every time.
  • Do you work on the weekends?

    Yes. We're available 24/7, 365 days a year. 24-hour turnaround applies.
  • What if I send you work on Friday? Will I get it back on Saturday?

    Most of our clients are happy with Monday delivery, but if you send us an email stating you need it before Monday morning we'll make sure you have it when you need it.
  • How do you send back my finished transcriptions?

    We offer two options. We can email your documents to you directly or you can access them through our web portal.
  • Is there a minimum charge for your transcription service?

    No minimum, and no registration or enrollment fees. Visit our Pricing page for more information.
  • How do you bill for your transcription service?

    All work is invoiced monthly on the 1st day of the month for work performed the previous month. A detailed statement with job numbers and corresponding word counts will be provided. Terms are Net 15 and timely payment is required to keep your account active. Payment by check is preferred.
  • Do you accept credit cards?

    Yes. You will have the option to pay by credit card, debit card, or personal check for transcription services rendered.
  • Can you transcribe cassette tapes, CDs and DVDs?

    Yes. You can send them via U.S. mail to our address in Stow, Ohio. We will send the finished documents via email and return your tapes in the mail. We also offer local courier service to Cleveland, Canton, Youngstown, and Akron, Ohio.
  • Is digital recording really better than analog tapes?

    Yes! Digital recordings are clearer than analog audio tapes and can be easily duplicated. When you send us your dictation through our servers, you always have a backup to keep for yourself. Analog tapes get lost, wear out, and break.
  • How is the work formatted?

    If you provide your specifications, we will create a template for the format, font size and style you prefer. Otherwise, we will use 1" margins, 12-point Times New Roman, double spaced for pleadings and single spaced on all other documents.
  • Can you print my documents for me?

    Normally, the printing is left up to you and your staff. However, we can print your documents for an additional charge. Contact us to discuss your specific needs and we'll find a solution.
  • Can I fax or scan and email my handwritten notes?

    Yes. Fax your documents to 330-208-0487. Email your scanned documents to admin@e-typist.com. Check our pricing page for more information about this service.
  • Where are your offices located?

    Our main office is in Stow, Ohio, situated between Akron and Cleveland, Ohio. Our transcriptionists work from their homes, some in the Akron/Cleveland area, and all in the United States.
  • How can I keep in contact with my Virtual Paralegal?

    We'll give you all the tools you need to reach your dedicated E-Typist Virtual Paralegal when you need them:

    Dedicated E-Typist VOIP number - Transcribed voicemail, a live person to answer your phone calls and screen prospective clients.

    E-Typist Virtual Hangouts - Schedule face-to-face virtual meetings with your E-Typist paralegal.

  • What else can a Virtual Paralegal do for me?

    Whatever you need! A small sample of potential jobs:

    Internet research and E-Filings

    Manage your time with a dedicated Calendar you can access from a variety of mobile devices

    Manage your contacts by creating a sharable database of judicial contacts, resources, and clients

    Sort and forward your email for handling by your paralegal

    Create mailing lists; manage email or social media marketing

    Contact Us for a customized solution